Hospitality Manager

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Hospitality Manager Standing proudly on the famous Eyre Square since 1852, The Hardiman offers generous hospitality with a familiar, easy charm that makes guests feel right at home. Now it's your chance to be part of this long tradition in our renowned hotel We are looking for a dedicated Hospitality Manager to oversee daily hospitality Front office operations at The Hardiman and join the exceptional team. As Hospitality Manager, you will be a confident, engaging, and intuitive leader with a naturally warm presence and a genuine passion for exceeding guest expectations. You will support the day-to-day operation of the Front Office, ensure the highest standards of service delivery while maintain a calm, professional, and solutions-focused approach in a fast-paced luxury environment. You will demonstrate inspirational leadership, a proactive mindset, and a consistent drive to go above and beyond, ensuring the flawless execution of the guest journey from arrival to departure. Key Responsibilities Overseeing daily operations Providing upper management with regular reports. Design and deliver training on a daily basis. Act as a visible leader and role model, inspiring and coaching the team Anticipate guest needs and resolve issues seamlessly and professionally Ensure effective service recovery, maintaining guest satisfaction at all times Build strong relationships across all departments to ensure smooth operations About You Previous Front Office, Guest Services, or supervisory/management experience in a fast-paced environment A natural leader with a passion for hospitality and exceptional service Highly organized with excellent attention to detail Strong communication and interpersonal skills Confident decision-maker with strong problem-solving abilities Calm and composed, with the ability to perform under pressure A genuine commitment to delivering warm, authentic Irish hospitality Skills & Experience Fluency in spoken and written English is essential Experience with Opera or a similar Property Management System is desirable A third-level qualification in Hospitality Management or related field is desirable. Strong client relationship management skills with a focus on exceptional service delivery.