Retail Manager

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We are recruiting for an inspiring and knowledgeable Retail Manager (Coffee Bard). This is an exciting management position where your creativity and passion for storytelling can shine through. Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good. Ultimately, you will be responsible for continuously elevating the customer experience and inspiring the team to be the best they can be. Your other key responsibilities will include: -Leading and supporting the boutique team, allocating daily tasks and responsibilities to ensure a consistently high standard of service and performance. Supporting people management activities, including involvement in recruitment, onboarding, coaching and performance conversations, and facilitating new starter and product launch training. -Monitoring team performance on the shop floor, providing regular feedback and guidance to drive engagement, capability and commercial outcomes. -Using storytelling and theatre to engage customers in an immersive coffee experience, adapting to individual customer needs to ensure every interaction is unique and meaningful. -Taking accountability for customer resolution, managing and resolving escalated customer complaints and service issues in a professional and timely manner. -Supporting commercial performance, presenting relevant commercial offers to customers and contributing to sales, KPIs and boutique targets. -Managing day-to-day boutique operations, ensuring the safe, compliant and efficient running of the boutique in line with company policies and procedures. -Supporting stock management and merchandising, ensuring appropriate stock levels, efficient stock-keeping processes and exceptional housekeeping standards across all customer and experiential areas. -Collaborating closely with the wider boutique and retail teams, sharing information on products, promotions and priorities to ensure a seamless customer experience. -Acting as a Nespresso brand ambassador, demonstrating expert product knowledge To be successful in this role, you will have a proven track record and passion for delivering exceptional customer service whilst demonstrating your well-established customer experience capabilities within luxury retail. We are open to consider applications from different industries who have the required skill set and passion for delighting customers at every touchpoint of their in store journey.