Business and Operations Coordinator

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Marietta TD Expert Limited T / A The Diamond Expert is hiring a Business and Operations Coordinator Key Responsibilities (Start Date - 14/09/2026). Operations & Executive Support -Provide operational support to the founders -Manage schedules, correspondence, travel and coordination with suppliers and workshops -Support client communications, ensuring a polished and seamless experience -Manage the business Expense Management, tracking and logging all business expenses -Support the planning and coordination of events, photoshoots, and brand activity Business Operations -Manage all courier logistics, booking and shipping orders to clients -Coordinate repairs, valuations, and manage client aftercare services -Manage stock administration, order packaging, and presentation standards. -Prepare quotations, invoices and client documentation accurately and efficiently -Maintain CRM systems and internal records to a consistently high standard -Support the ongoing review and refinement of internal systems and workflows -Client Experience -Provide support during client consultations where required -Maintain and uphold exceptional client experience standards at all times -Gather and manage client feedback and online reviews Experience & Requirements -Minimum 2 years’ experience in a similar business support, operations, or such role -Experience within the luxury, retail, or professional services sector is advantageous but not essential -Strong organisational skills with excellent attention to detail -Ability to manage multiple priorities effectively in a fast-paced environment -Professional, polished, and confident when interacting with clients -Excellent written and verbal communication skills -A proactive, enthusiastic, and positive approach to work -Comfortable working at pace while maintaining accuracy and consistency -Open to feedback, with a willingness to learn and continuously improve -Strong working knowledge of Google Workspace, Excel, and CRM systems -This position will suit an individual who is dependable, driven, and takes pride in executing work efficiently, accurately, and to a high standard Additional Information -This role is based full-time in our Dun Laoghaire office -Standard working hours are 9:00am to 5:30pm, Monday to Friday. 37.5 hours weekly. -Opportunity for occasional international travel in connection with events and brand activity Benefits What We Offer -The opportunity to work within a growing Irish luxury business with an international client base -A professional and high-performing working environment -Direct exposure to the founders and involvement in the continued development of the business -Competitive salary, bonus and benefits package -Employee discount on fine jewellery -A long-term position with clear potential for progression as the business -expands Benefits: -Bike to work scheme -Company events -Employee discount -On-site parking -Wellness program -Work Location: In person