Grade IV Patient Services Administrator

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Job Title: Patient Services AdministratorGrade: Grade IVReports to: Patient Services Manager, Patient Services Supervisor, Patient Services Team LeadLocation: Patient Services Department, Bon Secours Hospital Dublin Job Purpose To provide exceptional and comprehensive administrative support to the Patient Services Department at Bon Secours Hospital Dublin. The post holder will ensure the smooth operation of administrative processes, maintaining high standards to deliver quality, patient-centered care in line with the Bon Secours Mission, Values, and Ethos. Key Working Relationships Patient Services Team Patient Services Team Lead Patient Services Supervisor Head of Department Multidisciplinary Teams Key Duties and Responsibilities Service Management Manage all administrative duties efficiently, ensuring adherence to operational standards and hospital policies. Oversee daily appointment management including cancellations, rescheduling, and DNAs. Liaise with clinical and administrative staff across departments to resolve queries and facilitate patient care. Ensure accurate and timely completion of all administrative records. Provide prompt, accurate information to hospital personnel and clinicians to support timely patient treatment. Use IT tools effectively (word processing, spreadsheets, databases, email, calendar, PowerPoint, internet research). Administer correspondence: dictation, audiotyping, proofreading, and distribution of memos, letters, and any other form of communication Ability to Compile medical reports and correspondence with attention to medical terminology. Perform telephone duties with a strong customer service focus. Manage patient bookings, registrations, admissions, and payments in accordance with hospital protocols.- when required Ensure confidentiality and data protection compliance (GDPR). Monitor and improve service procedures to maintain patient-centered care and compliance with quality standards. Support and participate in sustainable practices to promote an environmentally responsible health service. Provide training and support to less experienced Patient Services team members. Assist in developing and implementing new initiatives within the department.