Front Office Supervisor – IT Systems & User Support

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
St. Helens Hotel, Stillorgan, Co. Dublin is seeking a full-time, permanent Front Office Supervisor with IT Systems & User Support responsibilities. Key responsibilities: Supervise and coordinate daily Front Office operations, including check-in/out, guest queries, VIP and group arrangements and staff scheduling. Support guest satisfaction and rooms revenue objectives. Assist employees with routine hardware and software issues and hotel systems. Set up user accounts and IT equipment as required. Troubleshoot routine technical issues and coordinate unresolved matters with the hotel's external IT provider. Review hotel technology requirements and identify opportunities to improve existing systems and processes. Prepare requirements and specifications for proposed systems, software, equipment and integrations. Provide operational input on proposed technology improvements. Assist with Front Office staff training and support. Requirements: Previous Front Office supervisory experience in a hotel environment. Good knowledge of hotel systems and Front Office operations. Experience providing practical IT/hardware/software support. Strong troubleshooting, communication and organisational skills. Relevant IT/Computing qualification desirable. Apply with CV and cover letter outlining relevant experience.