Technical Operations Analyst

We are looking for a Technical Operations Analyst to join our team in DublinWorking pattern: Monday to Friday from 9:00-17:00Main duties and responsibilitiesTrack and monitor key performance indicators (KPIs) to measure operational efficiency and service performanceUse Power BI to analyse operational data and generate actionable insights for continuous improvementProduce clear, structured reports for management and stakeholders to support decision-makingProvide day-to-day IT and systems support, troubleshooting issues and ensuring smooth operationsConduct workflow analysis, recommend data-driven improvements, and support the implementation of operational systems and digital toolsTrain and onboard engineers on systems, tools, and processes to ensure consistency and complianceSchedule and coordinate engineering teams to maximise coverage, efficiency, and response timesManage and optimise technical workflows to improve productivity and streamline operationsSupport ongoing system improvements and process enhancements across the service function Qualifications and experienceStrong analytical and problem-solving skillsExperience with Power BI or similar reporting toolsGood understanding of operational workflows and service environmentsStrong organisational and coordination abilitiesEffective communication with both technical teams and stakeholdersExperience in IT support, service operations, or facilities coordination (desirable)We look forward to hearing from you!