Customer Service and Admin (Part-time)

We're hiring someone to look after our parents, members and athletes, here at the gym four afternoons a week. Start as soon as possible.WHO WE AREPerformance Dynamics is a close-knit strength and conditioning gym in Sandyford, with a tight coaching team. Everyone knows everyone. We train athletes from age 10 up to adults playing at a high level. Our youth and adult athlete programmes run every weekday afternoon and evening.THE JOBYou're the first person a parent meets and the voice they get on the phone. You answer the gym line and ring people back. You reply to messages on Instagram and to parents' emails. You book trials and follow up afterwards. When a member wants to change, pause or cancel, you sort it.In the quiet moments there's some admin too: updating the timetable when a bank holiday or midterm changes it, and keeping our records straight on the booking system.WHAT A GOOD WEEK LOOKS LIKEEvery parent who rang got a call back the same day. Every trial got booked. Anyone who came in with a question got sorted. You knew the members by name, and their parents too.WHAT YOU'LL NEEDYou've done customer service for a living: a clinic, a school office, a hotel desk, a shop, a local business. You've used a diary or booking system. You're comfortable on a computer: email, Excel or Google Sheets, and picking up new software without fuss. You're warm with people and you follow things through.You don't need to know our software or have a fitness qualification. We'll teach you.HOURS AND PAYMonday to Thursday, three hours each afternoon somewhere between 3pm and 7pm, at the gym in Sandyford. 4 to 7 suits us best, but we'll agree the exact hours with you and then they stay the same every week. 12 hours a week. No Fridays, no weekends. Employee contract, holiday pay, a payslip every month.€16 to €18 an hour, depending on experience. Free training at the gym too.DON'T APPLY IF- You can't do the same four afternoons every week, term time and holidays.- Phones make you nervous.- A close-knit gym, where everyone sees you and knows your name, sounds like too much.- You'd rather sit quietly with a spreadsheet than deal with people.DO APPLY IF- You like a busy place and stay calm when the phone's ringing and someone needs you downstairs.- You've a kid who plays sport, or you play yourself, or you just get it.TO APPLYEmail [email protected] with CUSTOMER SERVICE in the subject line. A few lines about yourself and the last job where you looked after customers. No CV needed to start. We'll ring you for ten minutes, and if that goes well you'll come in one afternoon and see the place.