Drive-Thru Operations Manager

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Drive-Thru Operations Manager The Drive-Thru Operations Manager is responsible for overseeing the daily operational flow of a high-volume drive-thru café, ensuring efficient vehicle movement, smooth service delivery, high customer satisfaction, and effective team coordination. The role: Coordinate and manage vehicle flow within the drive-thru system to ensure efficient service and prevent congestion Monitor and control traffic movement during peak hours Identify and resolve operational bottlenecks in real time Ensure safe and organised vehicle circulation within the premises Coordinate communication between drive-thru demand and internal operations Customer Experience & Service Supervision Knowledge of coffee from beginning to end of roast, making and equipment Oversee customer service operations across drive-thru and in-store service Maintain high standards of customer satisfaction Handle customer issues professionally Support front-line operations during peak periods Staff Coordination & Operational Support Assist in coordinating team workflow and communication Provide hands-on support across multiple operational roles Support staff performance and service consistency Manage all facility Maintenance & Operational Improvements. A level of handyman ability required. Identify maintenance needs and coordinate minor repairs Liaise with suppliers and contractors Support improvements in workspace efficiency and layout Run staff wellbeing morning fitness sessions and monthly customer fitness events Promote a positive and collaborative workplace environment Must haves: 1-3 years experience of traffic management and operations improvement. Extensive knowledge of coffee from beginning to end of the process (roasting, making and sourcing). 1+ years fitness experience to run classes for our team and wider community events. Experience with coffee equipment, repairs and maintenance. Experience with general repairs and ability to manage on site repairs and liaise with external contractors.