Systems Support Assistant

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We're looking for a Systems Support Assistant to join our team. This is a support-focused role — you'll help keep our systems running smoothly, troubleshoot issues, and assist end users. It's a great entry point for someone who wants hands-on systems experience. Responsibilities; 1. Monitor system performance and respond to alerts, escalating recurring or complex issues to senior engineers. 2. Provide first-line technical support to internal staff and/or clients, diagnosing and resolving software, access, and configuration issues. 3. Maintain accurate documentation of incidents, resolutions, and standard operating procedures for the support knowledge base. Requirements; • Basic understanding of operating systems (Windows/Linux) and networking fundamentals. • Familiarity with ticketing/helpdesk tools (e.g., Zammand, Zendesk, ServiceNow). • Strong problem-solving skills with the ability to methodically diagnose issues. • Clear written and verbal communication skills for liaising with both technical and non-technical stakeholders. Salary - €36,605 per annum Hours of work - 39 hours per week Employer - NT R&D Logistics Systems Limited Job Location - Oaklands House, Oaklands, New Ross, Co.Wexford, Y34 X335. Please submit your CV to [email protected]